The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 01, 2005
Filed:
Apr. 02, 2002
Mark J. Power, Carol Stream, IL (US);
Dave Mosquera, West Chicago, IL (US);
Anthony J. Dezonno, Bloomingdale, IL (US);
Jeffrey D. Hodson, Wheaton, IL (US);
Joseph Bloom, Libertyville, IL (US);
David Funck, Wheaton, IL (US);
Eric James, Elgin, IL (US);
Michael Peters, Downers Grove, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Nayel Saleh, Round Lake, IL (US);
Mark J. Power, Carol Stream, IL (US);
Dave Mosquera, West Chicago, IL (US);
Anthony J. Dezonno, Bloomingdale, IL (US);
Jeffrey D. Hodson, Wheaton, IL (US);
Joseph Bloom, Libertyville, IL (US);
David Funck, Wheaton, IL (US);
Eric James, Elgin, IL (US);
Michael Peters, Downers Grove, IL (US);
Craig R. Shambaugh, Wheaton, IL (US);
Nayel Saleh, Round Lake, IL (US);
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Abstract
A method and apparatus are provided for processing a call with a client detected by a call center to an agent of the call center. The method includes the step of providing a call object for the call, collecting attributes of the call within the call object, associating an agent object with the call object and displaying client data to an agent of the call center based upon a view process of the associated agent object.