The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 10, 2008
Filed:
Aug. 28, 2001
Robert T. Eitel, Bartlett, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Michael C. Hollatz, Huntley, IL (US);
Robert T. Eitel, Bartlett, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Michael C. Hollatz, Huntley, IL (US);
Rockwell Electronic Commerce Corp., Wooddale, IL (US);
Abstract
A method and apparatus are provided for maintaining and improving a performance level of an agent performing a plurality of tasks. The method includes the steps of providing a performance threshold for each task of the plurality of tasks, measuring a performance parameter of the agent in completing each of the plurality of tasks and training the agent when the measured performance parameter of the agent in performing a task exceeds the respective performance threshold of the task for each task of the plurality of tasks.