The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 15, 2005
Filed:
Mar. 12, 2002
Anthony Dezonno, Bloomingdale, IL (US);
Jeff Hodson, Wheaton, IL (US);
Roger Sumner, Batavia, IL (US);
Carlo Bonifazi, Woodridge, IL (US);
Mark Michelson, Elburn, IL (US);
Robert Beckstrom, Bolingbrook, IL (US);
Mark Power, Carol Stream, IL (US);
Craig Shambaugh, Wheaton, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Jeff Hodson, Wheaton, IL (US);
Roger Sumner, Batavia, IL (US);
Carlo Bonifazi, Woodridge, IL (US);
Mark Michelson, Elburn, IL (US);
Robert Beckstrom, Bolingbrook, IL (US);
Mark Power, Carol Stream, IL (US);
Craig Shambaugh, Wheaton, IL (US);
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Abstract
A method and apparatus are provided for measuring a call handling efficiency of a call center. The method includes the steps of measuring a touch-point indicia for a call and adding the measured indicia to a touch point history of the call.