The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 22, 2006
Filed:
Sep. 11, 2003
Anthony J. Dezonno, Downers Grove, IL (US);
William R. Quayle, Naperville, IL (US);
Anthony J. Dezonno, Downers Grove, IL (US);
William R. Quayle, Naperville, IL (US);
Rockwell Electronic Commerce Technologies, LLC, Wood Dale, IL (US);
Abstract
A method and system () establishes voice communications between a computer operator () and an agent () of a business over a computer network, such as the Internet (). Using an operator computer (), the computer operator () views advertisements of the business' products or services on the Internet () via customized home pages (). When the operator () wishes to order a product or ask additional questions about a product, the operator () activates a 'call me' button (). A return call screen () is then presented to the operator () with areas to insert a name (), a telephone number () and a time to call (). This information is packetized in a call request which is transmitted over the Internet () to a telephone switching system () associated with the business. The telephone switching system () subsequently dials the telephone number () at the time to call (). When the operator () answers an operator telephone (), the telephone switching system () connects the operator () with the agent () via an agent telephone (). The telephone switching system () may be comprised of a telephone computer () and an automatic call distributor ().