The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 13, 2008
Filed:
Feb. 26, 2004
Mike Hollatz, Huntley, IL (US);
David Wesen, Channahon, IL (US);
Jeff Hodson, Wheaton, IL (US);
Roger Sumner, Batavia, IL (US);
Mike Hollatz, Huntley, IL (US);
David Wesen, Channahon, IL (US);
Jeff Hodson, Wheaton, IL (US);
Roger Sumner, Batavia, IL (US);
Rockwell Electronic Commerce Technologies, Wood Dale, IL (US);
Abstract
A method and apparatus are provided for measuring a time of considering an e-mail message received by an agent of an automatic contact distribution system. The method includes the steps of detecting each opening and closing of the e-mail received by the agent, measuring an elapsed time between each detected opening and closing of the e-mail and summing the measured elapsed times between the openings and closings of the e-mail to provide a cumulative total time for preparing the response to the e-mail.