David Wesen

Title: The Innovative Mind of David Wesen

Introduction

David Wesen is an accomplished inventor based in Channahon, IL (US). He holds a total of 3 patents that showcase his expertise in developing innovative solutions for various technological challenges. His work has significantly contributed to the fields of electronic commerce and automatic contact distribution systems.

Latest Patents

One of David's latest patents is the "Agent registration and bidding system." This invention provides a method and apparatus for assigning a call to one of a plurality of agents. The process involves providing a description of the call to each agent, receiving bids to handle the call, and assigning it to the agent with the highest relative received bid. Another notable patent is the "Session to track actual e-mail handling time." This invention measures the time an agent spends considering an e-mail message. It detects each opening and closing of the e-mail, measures the elapsed time between these actions, and sums the measured times to provide a cumulative total for preparing a response.

Career Highlights

David has worked with several prominent companies throughout his career. He has been associated with Rockwell Electronic Commerce Technologies, LLC, where he contributed to advancements in electronic commerce technologies. Additionally, he has worked at Aspect Software, Incorporated, further enhancing his expertise in contact distribution systems.

Collaborations

David has collaborated with talented individuals in his field, including Mike Hollatz and Jeff Hodson. Their combined efforts have led to innovative solutions and advancements in their respective areas of expertise.

Conclusion

David Wesen's contributions to technology through his patents and career achievements highlight his innovative spirit and dedication to improving electronic communication systems. His work continues to influence the industry and inspire future inventors.