The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 10, 2010
Filed:
Jul. 09, 2003
Applicants:
Robert Beckstrom, Bolingbrook, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Michael J Sheridan, Goodyear, AZ (US);
David Wesen, Channahon, IL (US);
Inventors:
Robert Beckstrom, Bolingbrook, IL (US);
Anthony Dezonno, Bloomingdale, IL (US);
Michael J Sheridan, Goodyear, AZ (US);
David Wesen, Channahon, IL (US);
Assignee:
Aspect Software, Inc., Lombard, IL (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04L 12/66 (2006.01);
U.S. Cl.
CPC ...
Abstract
A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.