Michael J Sheridan

Title: Michael J Sheridan: Innovator in Call Routing Technologies

Introduction

Michael J Sheridan is a notable inventor based in Goodyear, AZ (US). He has made significant contributions to the field of call routing technologies, holding a total of 2 patents. His work focuses on improving the efficiency of automatic contact distribution systems.

Latest Patents

One of his latest patents is titled "Method and apparatus for customer key routing." This invention provides a method for routing calls within an automatic contact distribution system. It involves assessing at least two evaluators programmed to collect information about identified sets of attributes associated with a call. The system initiates the collection of information to enable the evaluators to assign a value to those attributes for which information exists. A comparison is then performed of the values assigned to the attributes in each evaluator, allowing the call to be routed to the agent selected by the comparison.

Another significant patent is the "Agent registration and bidding system." This method and apparatus assign a call to one of a plurality of agents. The process includes providing a description of the call to each agent, receiving bids to handle the call from each agent, and assigning the call to the agent with the highest relative received bid.

Career Highlights

Michael J Sheridan is currently employed at Aspect Software, Incorporated, where he continues to innovate in the field of call routing technologies. His work has had a substantial impact on how calls are managed and distributed in various contact centers.

Collaborations

Some of his notable coworkers include Anthony J Dezonno and Roger A Sumner, who have collaborated with him on various projects within the company.

Conclusion

Michael J Sheridan's contributions to call routing technologies through his patents demonstrate his commitment to innovation in the field. His work continues to influence the efficiency of communication systems in the industry.