Aspect Software, Incorporated

Michael J Sheridan

Anthony J Dezonno

Roger A Sumner

Jeffrey D Hodson

Robert Beckstrom

Mike Hollatz

Dave Wesen

Sandy Biggam

Mary Ellen Moser

David Wesen

In one embodiment, a method is provided for routing calls within an automatic contact distribution system comprising assessing at least two evaluators programmed to collect information about identified sets of attributes associated with a call. The system then initiates the collection of information to enable the evaluators to assign a value to those attributed for which information exists. A comparison is then performed of the values assigned to the attributes in each evaluator. The call is then routed to the agent selected by the comparison.

Method and apparatus for customer key routing

A method and apparatus are provided for assigning a call to one of a plurality of agents. The method includes the steps of providing a description of the call to each of the plurality of agents, receiving a bid to handle the call from each of the plurality of agents and assigning the call to an agent of the plurality of agents with a highest relative received bid.

Agent registration and bidding system

Growing community of inventors

Goodyear, AZ, United States of America

Michael J Sheridan