For the Inventor, By the Inventor

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Englewood, CO, United States of America

Teletech Holdings, Inc.

USPTO Granted Patents = 40

% Expired Patents = 7.5

CIPO Patents = 1

EPO Patents = 1

Trademarks = 3

Forward Citations = 706

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33 inventors (with patents filed for the assignee):

Bruce A Sharpe (34 out of 34 patents)

Henry Truong (23 out of 25 patents)

Kenneth D Tuchman (23 out of 23 patents)

4. Anthony G Shrader (6 out of 6 patents)

5. William T Cumberland (6 out of 6 patents)

6. Alan B Rahn (6 out of 6 patents)

7. Jerry Gechter (2 out of 12 patents)

8. R Giles Whiting (2 out of 2 patents)

9. Trevor Norcross (2 out of 2 patents)

10. Timothy Silvera (2 out of 2 patents)

11. Eric Buhring (2 out of 2 patents)

12. Keith Pelletier (2 out of 2 patents)

13. Wayne Andrews (1 out of 3 patents)

14. Gershwin Allson Lamont Exeter (1 out of 2 patents)

15. Nancy Rush Vesey (1 out of 1 patent)

Core Competencies:

User-Agent Connection

Workflow Stages

Dynamic User Interactions

Cross-Vendor Support

Data Collection

Media Content Navigation

Call Routing Management

Virtual Retail Assistant

Authentication Mechanisms

Performance Optimization

Service Center

Life-Cycle Product Support

40 patents: Sort by Forward Citations

1. 10097644 - Method for connecting a user with an agent based on workflow stages of a workflow dynamically created using a workflow template (2018-10-09),

2. 10044866 - Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms (2018-08-07),

3. 10009759 - Method and system for enabling and activating a functionality of an electronic device (2018-06-26),

4. 9990635 - Methods for providing cross-vendor support services (2018-06-05),

5. 9924033 - Method for collecting data using a user interaction event-driven data collection system (2018-03-20),

6. 9843681 - Method for connecting users with agents based on dynamic user interactions with content (2017-12-12),

7. 9813556 - Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms (2017-11-07),

8. 9774638 - Universal state-aware communications (2017-09-26),

9. 9647898 - Method for providing media content using multi-channel navigator and route sequences (2017-05-09),

10. 9609132 - Method for connecting users with agents using user selected agents and agent ratings (2017-03-28),

11. 9571649 - Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms (2017-02-14),

12. 9569781 - Methods for providing cross-vendor support services (2017-02-14),

13. 9454761 - Methods for providing cross-vendor support services (2016-09-27),

14. 9357073 - Method and system for routing messages and connecting users associated with live-connected content (2016-05-31),

15. 9350865 - Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent (2016-05-24),

Company Overview

Teletech Holdings, Inc. is a prominent provider of customer experience solutions, specializing in user-agent connection technologies and workflow management systems. The company focuses on enhancing data collection systems and cross-vendor support to optimize performance across various channels. With a strong emphasis on multi-channel navigation and virtual retail assistance, Teletech aims to streamline call routing management and improve overall operational efficiency. Headquartered in Englewood, Colorado, Teletech serves a diverse range of industries, leveraging innovative approaches to meet evolving customer needs.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 13 2026

40 Patents

#14 in Englewood, CO

#172 in Colorado

#8,628 in US

#17,068 in the World

Englewood, CO, United States of America

Teletech Holdings, Inc.

Forward Citations = 706

33 inventors:

Bruce A Sharpe (34 out of 34 patents)

Henry Truong (23 out of 25 patents)

Kenneth D Tuchman (23 out of 23 patents)

4. Anthony G Shrader (6 out of 6 patents)

5. William T Cumberland (6 out of 6 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Teletech Holdings, Inc.. Retrieved from https://idiyas.com/company/teletech-holdings

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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