For the Inventor, By the Inventor

Enter assignee name

Englewood, CO, United States of America

Teletech Holdings, Inc.

USPTO Granted Patents = 40

CIPO Patents = 1

EPO Patents = 1

Trademarks = 4

Forward Citations = 694

Loading Chart...

Loading Chart...

33 inventors (with patents filed for the assignee):

Bruce A Sharpe (34 out of 34 patents)

Henry Truong (23 out of 25 patents)

Kenneth D Tuchman (23 out of 23 patents)

4. Anthony G Shrader (6 out of 6 patents)

5. William T Cumberland (6 out of 6 patents)

6. Alan B Rahn (6 out of 6 patents)

7. Jerry Gechter (2 out of 12 patents)

8. R Giles Whiting (2 out of 2 patents)

9. Trevor Norcross (2 out of 2 patents)

10. Timothy Silvera (2 out of 2 patents)

11. Eric Buhring (2 out of 2 patents)

12. Keith Pelletier (2 out of 2 patents)

13. Wayne Andrews (1 out of 3 patents)

14. Gershwin Allson Lamont Exeter (1 out of 2 patents)

15. Nancy Rush Vesey (1 out of 1 patent)

Core Competencies:

User-Agent Connection

Workflow Management

Data Collection Systems

Cross-Vendor Support

Multi-Channel Navigation

Virtual Retail Assistant

Call Routing Management

Performance Optimization

Secure Computing

Integrated Call Management

User Interaction Analytics

Lifecycle Product Support

40 patents: Sort by Forward Citations

1. 10097644 - Method for connecting a user with an agent based on workflow stages of a workflow dynamically created using a workflow template (2018-10-09),

2. 10044866 - Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms (2018-08-07),

3. 10009759 - Method and system for enabling and activating a functionality of an electronic device (2018-06-26),

4. 9990635 - Methods for providing cross-vendor support services (2018-06-05),

5. 9924033 - Method for collecting data using a user interaction event-driven data collection system (2018-03-20),

6. 9843681 - Method for connecting users with agents based on dynamic user interactions with content (2017-12-12),

7. 9813556 - Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms (2017-11-07),

8. 9774638 - Universal state-aware communications (2017-09-26),

9. 9647898 - Method for providing media content using multi-channel navigator and route sequences (2017-05-09),

10. 9609132 - Method for connecting users with agents using user selected agents and agent ratings (2017-03-28),

11. 9571649 - Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms (2017-02-14),

12. 9569781 - Methods for providing cross-vendor support services (2017-02-14),

13. 9454761 - Methods for providing cross-vendor support services (2016-09-27),

14. 9357073 - Method and system for routing messages and connecting users associated with live-connected content (2016-05-31),

15. 9350865 - Method for connecting a user with an agent based on user interaction of a link of a prior message exchanged between the user and the agent (2016-05-24),

TeleTech Holdings, Inc. is a global customer experience company that provides customer engagement and technology-based services. The company offers a range of solutions to help organizations design, enable, manage, and grow customer-centric operations. TeleTech aims to enhance customer experiences, improve customer satisfaction, and drive growth for its clients worldwide.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 30 2025

40 Patents

#11 in Englewood, CO

#160 in Colorado

#8,349 in US

#16,569 in the World

Englewood, CO, United States of America

Teletech Holdings, Inc.

Forward Citations = 694

33 inventors:

Bruce A Sharpe (34 out of 34 patents)

Henry Truong (23 out of 25 patents)

Kenneth D Tuchman (23 out of 23 patents)

4. Anthony G Shrader (6 out of 6 patents)

5. William T Cumberland (6 out of 6 patents)

Please report any incorrect information to support@idiyas.com

Loading…