Company Filing History:
Years Active: 2015-2016
Title: R Giles Whiting: Innovator in Live-Connected Content Communication
Introduction
R Giles Whiting is a notable inventor based in Charleston, SC, who has made significant contributions to the field of communication technology. With a focus on enhancing user interaction with media content, he holds two patents that showcase his innovative approach to connecting users with live agents.
Latest Patents
Whiting's latest patents include a method and system for routing messages and connecting users associated with live-connected content. The first patent describes a process where a first request is received from a user device, which includes a content item identifier. In response, a list of media content documents is identified from a content database based on the content item ID. The system then transmits document identifiers to a second server and receives a list of available agents who can establish a live communication session with the user. This innovative method allows users to interact with agents based on their availability and geographic location.
The second patent further elaborates on the communication process, detailing how a first user can request to communicate with an agent regarding a media presentation. The system identifies agents associated with the content identifier and determines their status. It then transmits agent identifiers to a second server, allowing the user to select an agent and initiate contact. This seamless integration of technology enhances the user experience by providing immediate access to assistance.
Career Highlights
R Giles Whiting is currently employed at Teletech Holdings, Inc., where he continues to develop innovative solutions in communication technology. His work focuses on creating systems that improve user engagement and facilitate real-time interactions with agents.
Collaborations
Whiting has collaborated with notable colleagues, including Kenneth D Tuchman and Bruce A Sharpe, who have contributed to his projects and innovations in the field.
Conclusion
R Giles Whiting's contributions to live-connected content communication demonstrate his commitment to enhancing user experiences through innovative technology. His patents reflect a forward-thinking approach that bridges the gap between users and agents, making communication more efficient and accessible.