Company Filing History:
Years Active: 2009-2018
Title: Innovator Spotlight: Bruce A. Sharpe in Aurora, CO
Introduction: Bruce A. Sharpe is a notable inventor residing in Aurora, Colorado, recognized for his significant contributions to technology with an impressive portfolio of 34 patents. His work primarily focuses on improving user-agent interactions through innovative systems and methods.
Latest Patents: Bruce's latest patents reflect his advanced understanding of user-agent connectivity. One of his notable inventions, titled "Method for connecting a user with an agent based on workflow stages of a workflow dynamically created using a workflow template," outlines a system where a server generates a workflow upon receiving a user request to connect with an agent. This workflow includes multiple stages, allowing for seamless communication between users and agents. Another patent, "Method for connecting users with agents based on user values dynamically determined according to a set of rules or algorithms," demonstrates his ability to analyze user interactions and dynamically assess a user's value, leading to better agent matches based on unique user profiles.
Career Highlights: Bruce A. Sharpe currently works for TeleTech Holdings, Inc., where his innovation-driven mindset has substantially influenced the company's approach to customer service and agent management. His notable patents have not only advanced technological frameworks but have also provided practical solutions to improve user experiences across various platforms.
Collaborations: Throughout his career, Bruce has collaborated closely with notable figures such as Kenneth D. Tuchman and Henry Truong. These partnerships have fostered a creative environment that encourages innovation and the pursuit of excellence in technology and customer interaction.
Conclusion: Bruce A. Sharpe exemplifies the spirit of innovation through his extensive contributions in the field of user-agent connectivity. With a wealth of patents to his name and a commitment to enhancing technology for better user experiences, he continues to be a significant figure in his field. His work not only showcases his expertise as an inventor but also highlights the collaborative efforts that drive innovations forward.