The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 14, 2017
Filed:
Jul. 31, 2015
Kenneth D. Tuchman, Englewood, CO (US);
Bruce A. Sharpe, Aurora, CO (US);
Henry D. Truong, Chelmsford, MA (US);
Alan B. Rahn, Highlands Ranch, CO (US);
Kenneth D. Tuchman, Englewood, CO (US);
Bruce A. Sharpe, Aurora, CO (US);
Henry D. Truong, Chelmsford, MA (US);
Alan B. Rahn, Highlands Ranch, CO (US);
TELETECH HOLDINGS, INC., Englewood, CO (US);
Abstract
An analysis is performed on first and second product information to determine a relationship between a first product and a second product. In response to a first notification from a first backend system, a first message is transmitted to a mobile device of the user indicating that the change of a first activity is needed. It is determined whether a modification of a second activity is needed based on the relationship information of the first product and the second product and in response to determining that the modification of the second activity is needed, a second message is transmitted to the mobile device, indicating a possible modification of the second activity and offering a list of one or more options to modify the second activity. A live communications session is established between the user and a support agent of the server to discuss the possible modification of the second activity.