Anthony G Shrader

Title: The Innovative Contributions of Anthony G. Shrader

Introduction

Anthony G. Shrader is a notable inventor based in Firestone, Colorado, with a remarkable portfolio of six patents. His work primarily focuses on enhancing user-agent interactions through innovative methods that leverage technology to improve communication efficiency.

Latest Patents

Among his latest patents, one significant invention is a method for connecting a user with an agent based on workflow stages dynamically created using a workflow template. In this invention, a server receives a request from a user device to contact an agent. The system identifies a list of agents by matching the user profile with agent profiles. A workflow is generated based on the identified agents, which includes multiple workflow stages. The process establishes a communication session between the user and the first agent, determining if specific criteria are met to progress to subsequent stages.

Another notable patent involves connecting users with agents based on user values dynamically determined through a set of rules or algorithms. This method begins with a request for connecting a user with an agent, identifying the user's interaction with content. The system accesses multiple servers to determine scores representing the user's benefit to a client and the overall burden of providing services. A user value is then calculated, leading to the identification of suitable agent candidates and establishing communication with one of them.

Career Highlights

Anthony G. Shrader is currently employed at Teletech Holdings, Inc., where he continues to develop innovative solutions that enhance user experiences. His contributions to the field of technology and communication have made a significant impact on how users interact with agents in various industries.

Collaborations

Throughout his career, Anthony has collaborated with several talented individuals, including Bruce A. Sharpe and William T. Cumberland. These collaborations have fostered an environment of innovation and creativity, leading to the development of groundbreaking technologies.

Conclusion

Anthony G. Shrader's inventive spirit and dedication to improving user-agent interactions through technology are commendable. His patents reflect a deep understanding of user needs and the potential of technology to meet those needs effectively.