Company Filing History:
Years Active: 2016-2018
Title: The Innovations of William T Cumberland
Introduction
William T Cumberland is a notable inventor based in Denver, Colorado. He has made significant contributions to the field of technology, holding a total of six patents. His work primarily focuses on methods for connecting users with agents, enhancing user experience through innovative workflows.
Latest Patents
Cumberland's latest patents include a method for connecting a user with an agent based on workflow stages of a dynamically created workflow template. In this invention, a server receives a request from a user device to contact an agent. The system identifies a list of agents by matching the user profile with agent profiles. A workflow is generated using a template, which includes multiple stages. Communication sessions are established based on the workflow stages, ensuring that user needs are met efficiently.
Another significant patent involves connecting users with agents based on user values that are dynamically determined through a set of rules or algorithms. This method begins with a request for connecting a user with an agent, identifying user interactions with content. The system accesses multiple servers to determine scores representing the user's benefit to a client and the burden of providing services. A user value is then calculated, leading to the identification of suitable agent candidates for the user.
Career Highlights
Cumberland is currently employed at TeleTech Holdings, Inc., where he continues to innovate and develop new technologies. His work has had a profound impact on how users interact with agents, streamlining processes and improving overall efficiency.
Collaborations
Some of his notable coworkers include Bruce A Sharpe and Anthony G Shrader, who contribute to the collaborative environment that fosters innovation at TeleTech Holdings.
Conclusion
William T Cumberland's contributions to technology through his patents demonstrate his commitment to enhancing user-agent interactions. His innovative methods are paving the way for more efficient communication systems.