For the Inventor, By the Inventor

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Westford, MA, United States of America

Concerto Software, Inc

USPTO Granted Patents = 23

Forward Citations = 1,441

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33 inventors (with patents filed for the assignee):

Malcom B Strandberg (3 out of 14 patents)

B Scott Smith (3 out of 14 patents)

Eyal Ben-Chanoch (2 out of 7 patents)

4. Saima Khan (2 out of 4 patents)

5. Gene W Lee (2 out of 14 patents)

6. Laurence J Fromm (2 out of 2 patents)

7. Colin D Crossley (2 out of 2 patents)

8. Glenn Harder (2 out of 2 patents)

9. Robert Stent (1 out of 2 patents)

10. W James Gillis (1 out of 2 patents)

11. Jay Vicory (1 out of 1 patent)

12. Malcolm Strandberg (1 out of 1 patent)

13. Thomas Ward (1 out of 1 patent)

14. Jose Villena (1 out of 3 patents)

15. Jeffrey Stout (1 out of 2 patents)

23 patents: Sort by Forward Citations

1. 7688961 - Efficient multiplex conferencing engine (2010-03-30),

2. 7181492 - Transfer of an internet chat session between servers (2007-02-20),

3. 7068775 - System and method for managing a hold queue based on customer information retrieved from a customer database (2006-06-27),

4. 7068642 - System and method of propagating exclusion records in a networked computer telephony integration system (2006-06-27),

5. 6925607 - Method for consolidation of multiple data sources (2005-08-02),

6. 6816880 - Browser user inter face for client workstation (2004-11-09),

7. 6778951 - Information retrieval method with natural language interface (2004-08-17),

8. 6778660 - Customer interaction system (2004-08-17),

9. 6775378 - Blended agent contact center (2004-08-10),

10. 6766012 - System and method for allocating agent resources to a telephone call campaign based on agent productivity (2004-07-20),

11. 6766011 - Method and apparatus for controlling a contact center (2004-07-20),

12. 6760323 - System and method for providing audio communication over a computer network using differing communication formats (2004-07-06),

13. 6754332 - Object oriented system and method for directing incoming telephone calls (2004-06-22),

14. 6754236 - System and method for dialing in a telephony system using a common channel signaling protocol in which the use of bearer channels is maximized (2004-06-22),

15. 6751310 - System and method for prioritizing telephone call campaigns based on campaign productivity (2004-06-15),

Concerto Software, Inc is a leading provider of enterprise software solutions. With a focus on delivering innovative and efficient solutions, Concerto Software helps businesses streamline their operations and enhance productivity. Their comprehensive suite of software products caters to various industries, including manufacturing, finance, healthcare, and retail. With a client-centric approach and commitment to excellence, Concerto Software has established a strong reputation in the market.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Sep 15 2026

23 Patents

#12 in Westford, MA

#862 in Massachusetts

#14,383 in US

#27,581 in the World

Westford, MA, United States of America

Concerto Software, Inc

Forward Citations = 1,441

33 inventors:

Malcom B Strandberg (3 out of 14 patents)

B Scott Smith (3 out of 14 patents)

Eyal Ben-Chanoch (2 out of 7 patents)

4. Saima Khan (2 out of 4 patents)

5. Gene W Lee (2 out of 14 patents)

Please report any incorrect information to [email protected]

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