Company Filing History:
Years Active: 2004-2007
Title: Innovator Jeffrey Stout: Advancements in Call Center Architecture
Introduction
Jeffrey Stout, an inventive mind based in Miami, FL, has significantly contributed to the field of call center technology. With two patents to his name, his innovations reflect a deep understanding of telecommunications and customer service dynamics.
Latest Patents
Stout's most recent patents include groundbreaking advancements in call center architecture. The first, "Non-blocking Expandable Call Center Architecture," introduces an improved system that allows a switch to communicate with agents over both broadband networks and conventional legacy PBX systems. This hybrid design not only incorporates N+1 fault tolerance but also permits linear expansion of system capacity by easily adding new switching chassis.
His second patent, titled "Blended Agent Contact Center," offers a versatile approach to customer interaction. This arrangement allows designated agent terminals to manage interactions across various contact center applications. Agents can seamlessly switch between inbound and outbound applications, thereby increasing operational flexibility. The system is also adaptable to other forms of communication, such as email and web chat.
Career Highlights
Jeffrey Stout has held key positions at notable companies such as Concerto Software, Inc. and Aspect Software, Incorporated. His experience at these organizations has helped him refine his expertise in call center technologies, ultimately leading to his significant inventions.
Collaborations
Throughout his career, Stout has collaborated with talented professionals like Jose Villena and Eyal Ben-Chanoch, further enriching the pool of knowledge and expertise in his field. These partnerships have likely played a role in advancing his innovative projects, fostering an environment conducive to creativity and invention.
Conclusion
With a firm foundation in telecommunications and a commitment to innovation, Jeffrey Stout continues to influence the call center industry. His patents not only showcase his technical prowess but also his dedication to improving customer service interactions. As technology evolves, Stout’s contributions will undoubtedly leave a lasting impact on the industry.