The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 12, 2007
Filed:
Dec. 07, 1999
Applicants:
Jose Villena, Miami, FL (US);
Jeffrey Stout, Miami, FL (US);
Eyal Ben-chanoch, Miami, FL (US);
Herrick Gooden, Fort Lauderdale, FL (US);
Inventors:
Jose Villena, Miami, FL (US);
Jeffrey Stout, Miami, FL (US);
Eyal Ben-Chanoch, Miami, FL (US);
Herrick Gooden, Fort Lauderdale, FL (US);
Assignee:
Aspect Software, Inc., Westford, MA (US);
Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G01R 31/08 (2006.01);
U.S. Cl.
CPC ...
Abstract
An improved call center architecture includes a switch which communicates with agents either over a broadband network or through a conventional legacy PBX. The hybrid configuration also includes N+1 fault tolerance and the ability to linearly expand the capacity of the system by simply adding new switching chassis.