This inventor holds 2 USPTO granted patents. Top assignee: Concerto Software, Inc. Active years: 2004.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile
Company Filing History:
Years Active: 2004
Title: Innovations by Laurence J Fromm
Introduction
Laurence J Fromm is an accomplished inventor based in Weston, FL (US). He has made significant contributions to the field of contact center technology, holding two patents that enhance customer interaction systems.
Latest Patents
One of his latest patents is a "Customer interaction system," which discloses an improved contact center where voice contacts can be processed by agents simultaneously. This system allows agents to store incoming voice and respond to it in near real time, enabling them to handle multiple customers similarly to web chat applications. Another notable patent is the "Method and apparatus for controlling a contact center." This invention integrates a switching apparatus into a legacy contact center, efficiently utilizing the switching capacity of both the PBX and the switch by handing off controller-specific desktop agents between the central processor and the PBX.
Career Highlights
Laurence J Fromm has been associated with Concerto Software, Inc., where he has applied his innovative ideas to improve contact center operations. His work has significantly impacted how customer interactions are managed, leading to more efficient service delivery.
Conclusion
Laurence J Fromm's contributions to contact center technology through his patents demonstrate his commitment to innovation and improving customer service experiences. His work continues to influence the industry positively.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile