W James Gillis

Title: W James Gillis: Innovator in Call Center Technology

Introduction

W James Gillis is a notable inventor based in Andover, MA, who has made significant contributions to the field of call center technology. With a total of two patents to his name, Gillis has developed innovative methods and systems that enhance the efficiency and functionality of call center operations.

Latest Patents

Gillis's latest patents include a "Method for Reporting Activity of Multi-Appearance Call-Center Agent" and a "Browser User Interface for Client Workstation." The first patent provides a method and apparatus for monitoring the activities of multiple agents servicing various calls for an organization. This method involves monitoring applications on an agent's terminal, detecting application selections, and saving relevant data for future retrieval. The second patent describes a web browser-based client workstation that displays critical application information interactively. This workstation allows users to perform operations critical to telephony applications and includes features such as a script wizard and persistent data storage for later reuse.

Career Highlights

Throughout his career, Gillis has worked with several prominent companies, including Concerto Software, Inc. and Aspect Software, Incorporated. His experience in these organizations has allowed him to refine his skills and contribute to advancements in call center technology.

Collaborations

Gillis has collaborated with notable professionals in the industry, including Robert Stent and Malcom B Strandberg. These collaborations have likely enriched his work and led to further innovations in his field.

Conclusion

W James Gillis is a distinguished inventor whose work in call center technology has paved the way for more efficient operations. His patents reflect a deep understanding of the needs within the industry and showcase his commitment to innovation.