Glenn Harder

Title: Glenn Harder: Innovator in Call Center Technology

Introduction

Glenn Harder is a notable inventor based in Nashua, NH (US). He has made significant contributions to the field of call center technology, particularly in integrating text messaging capabilities into traditional communication systems. With a total of two patents to his name, Harder continues to push the boundaries of innovation in this area.

Latest Patents

One of Glenn Harder's latest patents is a system and method for integrating text messaging to an outbound call system. This innovative system allows for outbound text messaging capabilities to be incorporated into a telephone call center management system. The primary means of communication remains voice interactions between call center agents and customers, while text messaging serves as a secondary contact method. The system includes a telephone call management system with a dialer that can call multiple contact numbers from a call list. Each call record features a primary customer contact identifier, such as a voice line telephone number, along with at least one text message destination identifier. Additionally, the system comprises a text message processing system that accepts and stores text messages for transmission to receiving devices.

Career Highlights

Glenn Harder has been instrumental in advancing communication technologies through his work at Concerto Software, Inc. His expertise in integrating modern communication methods has positioned him as a key player in the industry. His innovative solutions have enhanced the efficiency of call centers, allowing them to better serve their customers.

Collaborations

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Conclusion

Glenn Harder's contributions to call center technology through his innovative patents demonstrate his commitment to improving communication systems. His work continues to influence the industry and pave the way for future advancements.