The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 16, 2004
Filed:
Mar. 04, 2002
Glenn Harder, Nashua, NH (US);
Concerto Software, Inc., Westford, MA (US);
Abstract
A system and method of integrating outbound text messaging capabilities to a telephone call center management system, wherein outbound text messages are a secondary means by which a customer can be contacted, the primary means being voice communications between a call center agent and the customer. The system includes a telephone call management system including a dialer for dialing a plurality of contact telephone numbers included in said at least one call record in a call list. Each call record includes a primary customer contact identifier, such as a voice line telephone number and at least one text message destination identifier, which is included as a secondary customer contact identifier. The system also includes a text message processing system, including text message memory for accepting and storing at least one text message for transmission to a text message receiving device and for transmitting the text message upon connection to the text message receiving device.