Company Filing History:
10 out of 41 
2 out of 2 
2 out of 23 Years Active: 1998-2006
Title: Gene W. Lee: Innovator in Telecommunication Technologies
Introduction
Gene W. Lee, an accomplished inventor based in Plano, TX, holds an impressive portfolio of 14 patents. His work primarily focuses on enhancing telecommunication systems, which play a crucial role in improving customer service and information routing within organizations.
Latest Patents
Among his latest innovations, Gene has developed a "System and method for managing a hold queue based on customer information retrieved from a customer database." This invention prioritizes calls within automated telephone systems by utilizing pertinent customer information to create call records. The method begins by connecting multiple calls, gathering caller identification, and inserting each call record into a hold queue. This approach ensures that calls are directed to available agents based on the prioritizing information, improving response times and customer satisfaction.
Another notable patent is the "Intelligent information routing system and method." This invention introduces an intelligent information router that enhances call routing within a private branch exchange. The telephony controller, which interacts with a handle manager and a script interpreter engine, allows for efficient routing of calls based on real-time information, leading to more effective communication and streamlined operations.
Career Highlights
Gene Lee has contributed his expertise to significant organizations such as Davox Corporation and Answersoft, Inc. His experience in these companies has allowed him to refine his skills and tackle complex telecommunications challenges, fostering innovation in the industry.
Collaborations
Throughout his career, Gene has collaborated with notable colleagues, including Gary L. Brannick and Jeanne A. Bayless. These partnerships have played a vital role in facilitating knowledge exchange and driving successful project outcomes.
Conclusion
Gene W. Lee’s contributions to the field of telecommunications reflect his commitment to advancing technology and enhancing customer experiences. With his 14 patents, he continues to be a driving force in innovation, shaping the future of information routing and customer service in telecommunication systems.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.