For the Inventor, By the Inventor

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Westford, MA, United States of America

Davox Corporation

USPTO Granted Patents = 41

Forward Citations = 3,437

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39 inventors (with patents filed for the assignee):

Gene W Lee (10 out of 14 patents)

B Scott Smith (9 out of 14 patents)

Robert W Withers (7 out of 8 patents)

4. James E Fissel (7 out of 8 patents)

5. Gary C Young (7 out of 9 patents)

6. Garrett C Young (7 out of 8 patents)

7. Mark R Stoldt (7 out of 8 patents)

8. James E Steenbergen (7 out of 8 patents)

9. Amy L Mathis (7 out of 9 patents)

10. Larry P Mason (7 out of 8 patents)

11. Lora M Lloyd (7 out of 8 patents)

12. William B Black (7 out of 8 patents)

13. Jeanne A Bayless (7 out of 8 patents)

14. Gary L Brannick (7 out of 13 patents)

15. Robert J Stent (7 out of 7 patents)

Core Competencies:

Computer Telephone System

Telephony System

Automated Data Collection

Call Record Processing

Graphical User Interface

Multi-Lingual Data Processing

Voice Response System

Data Processing System

Call Center Management

Automated Dialing

Task Processing System

Agent Resource Allocation

41 patents: Sort by Forward Citations

1. 6424711 - Computer telephone system (2002-07-23),

2. 6411708 - System and method for purging a call list (2002-06-25),

3. 6408302 - System and method of mapping database fields to a knowledge base using a graphical user interface (2002-06-18),

4. 6345094 - Inbound/outbound call record processing system and method (2002-02-05),

5. 6345093 - System and method for providing automated take back and transfer functionality to a computer telephony system (2002-02-05),

6. 6330327 - Intelligent area code update system and method (2001-12-11),

7. 6330243 - System and method for providing an electronic chat session between a data terminal and an information provider at the request of an inquiring party input into the data terminal (2001-12-11),

8. 6266407 - Telephony system command scheduler and precedent processor (2001-07-24),

9. 6192118 - Computer telephone system and method having a graphical user interface (2001-02-20),

10. 6141412 - Unscheduled event task processing system (2000-10-31),

11. 6102970 - System and method for optimizing a program containing a number of the (2000-08-15),

12. 6100873 - Computer telephone system and method for associating data types with a (2000-08-08),

13. 6092036 - Multi-lingual data processing system and system and method for (2000-07-18),

14. 6084950 - Audio communications device adapter (2000-07-04),

15. 6047054 - Computer telephone system (2000-04-04),

Davox Corporation is a leading provider of customer interaction management solutions. With a focus on contact centers, Davox offers a comprehensive suite of software, services, and consulting to help businesses enhance their customer engagement. Their solutions incorporate advanced technologies such as speech analytics, predictive dialing, and workforce optimization. Davox is committed to delivering exceptional customer experiences and improving operational efficiencies for organizations across various industries.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Dec 23 2025

41 Patents

#9 in Westford, MA

#474 in Massachusetts

#8,153 in US

#16,205 in the World

Westford, MA, United States of America

Davox Corporation

Forward Citations = 3,437

39 inventors:

Gene W Lee (10 out of 14 patents)

B Scott Smith (9 out of 14 patents)

Robert W Withers (7 out of 8 patents)

4. James E Fissel (7 out of 8 patents)

5. Gary C Young (7 out of 9 patents)

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