Intelligent area code update system and method

Abstract

A system and method of retrieving customer records regardless of area code change affecting customer telephone numbers stored in customer records is provided. The method begins by providing an area code changes user interface on a system user display, which is configured to accept area code changes input by the system. Area code changes, which include actual area codes and old area codes are input using the interface. Next, each input area code change is stored in an area code changes memory. An ANI string corresponding to an incoming telephone call is then received and at least one customer record database is searched to identify any call records that include a telephone number corresponding to the ANI string. If no customer records are identified, then the area code changes memory is searched to identify if the ANI string includes an area code corresponding to an actual area code stored in the area code changes memory. If an actual area code match is found, then the ANI string is modified by replacing the area code included in the ANI string with the old area code corresponding to the actual area code stored in the area code changes memory. The customer record database search is then repeated until there are no more actual area codes stored in the area code changes memory that correspond to the area code included in the ANI string.