Colin D Crossley

Title: Innovations by Colin D Crossley

Introduction

Colin D Crossley is an accomplished inventor based in Hammersmith, GB. He has made significant contributions to the field of telephony through his innovative patents. With a total of two patents to his name, Crossley has focused on enhancing the productivity of call centers.

Latest Patents

His latest patents include a "System and method for allocating agent resources to a telephone call campaign based on agent productivity." This method aims to maximize the productivity of successful agents by prioritizing call distribution to those agents who have demonstrated a high level of success in specific call campaigns. The process involves providing a range of agent resources, establishing success criteria, and directing calls based on the agents' success indexes. This ensures that agents who meet the established criteria receive more calls, thereby increasing overall efficiency.

Another notable patent is the "System and method for prioritizing telephone call campaigns based on campaign productivity." This system automatically allocates agent resources and prioritizes call campaigns to enhance call center productivity. By grouping call campaigns into pacing groups and adjusting their pacing ratios based on current sales success, the system ensures that campaigns with higher success rates receive more focus and resources.

Career Highlights

Colin D Crossley is associated with Concerto Software, Inc., where he applies his expertise in telephony systems to develop innovative solutions. His work has significantly impacted the efficiency of call centers, making them more responsive to the needs of their campaigns.

Collaborations

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Conclusion

Colin D Crossley is a notable inventor whose work in telephony has led to advancements in call center productivity. His innovative patents reflect a deep understanding of agent performance and campaign management.