For the Inventor, By the Inventor

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Cincinnati, OH, United States of America

Convergys Customer Management Delaware LLC

USPTO Granted Patents = 13

Trademarks = 1

Forward Citations = 74

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29 inventors (with patents filed for the assignee):

Dale R Peterson (5 out of 6 patents)

Jayant M Naik (3 out of 7 patents)

Matthew John Yuschik (3 out of 11 patents)

4. Woosung Kim (3 out of 5 patents)

5. Sunil Issar (3 out of 6 patents)

6. Scott A Irwin (3 out of 20 patents)

7. Joseph DiFonzo (2 out of 2 patents)

8. Michael Louis Nutter (2 out of 2 patents)

9. Robert Birch (2 out of 16 patents)

10. Scot Cunningham (2 out of 2 patents)

11. Dhananjay Bansal (2 out of 8 patents)

12. Nancy Gardner (2 out of 6 patents)

13. Vasudeva Akula (2 out of 3 patents)

14. David M Pelland (2 out of 3 patents)

15. Richard Burk (2 out of 2 patents)

13 patents: Sort by Forward Citations

1. 10055744 - System for closed loop decisionmaking in an automated care system (2018-08-21),

2. 9549065 - System and method for automated customer service with contingent live interaction (2017-01-17),

3. 9414209 - Automatic delivery of messages (2016-08-09),

4. 8918342 - System for closed loop decisionmaking in an automated care system (2014-12-23),

5. 8687793 - System and method for automatic selection of interfaces (2014-04-01),

6. 8638906 - Automated application testing (2014-01-28),

7. 8588398 - Method and system for hierarchy based contact routing (2013-11-19),

8. 8504379 - System and method for improving tuning using user provided satisfaction scores (2013-08-06),

9. 8452668 - System for closed loop decisionmaking in an automated care system (2013-05-28),

10. 8422658 - System and method for the automatic selection of interfaces (2013-04-16),

11. 8379830 - System and method for automated customer service with contingent live interaction (2013-02-19),

12. 8335690 - Method and system for creating natural language understanding grammars (2012-12-18),

13. 8325880 - Automated application testing (2012-12-04),

Convergys Customer Management Delaware LLC is a leading global provider of customer management solutions. With a focus on customer service, technology, and analytics, Convergys helps businesses optimize their customer relationships and enhance the customer experience. Through innovative solutions and a global network of contact centers, Convergys assists companies in achieving their customer service goals and driving business growth.

This text is generated by artificial intelligence and may not be accurate.

Company Badge

USPTO Data Jan 1 1976 - Jan 6 2026

13 Patents

#88 in Cincinnati, OH

#964 in Ohio

#23,162 in US

#43,713 in the World

Cincinnati, OH, United States of America

Convergys Customer Management Delaware LLC

Forward Citations = 74

29 inventors:

Dale R Peterson (5 out of 6 patents)

Jayant M Naik (3 out of 7 patents)

Matthew John Yuschik (3 out of 11 patents)

4. Woosung Kim (3 out of 5 patents)

5. Sunil Issar (3 out of 6 patents)

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