For the Inventor, By the Inventor

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Cincinnati, OH, United States of America

Convergys Customer Management Delaware LLC

USPTO Granted Patents = 13

% Expired Patents = 15.4

Forward Citations = 74

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29 inventors (with patents filed for the assignee):

Dale R Peterson (5 out of 6 patents)

Jayant M Naik (3 out of 7 patents)

Matthew John Yuschik (3 out of 11 patents)

4. Woosung Kim (3 out of 5 patents)

5. Sunil Issar (3 out of 6 patents)

6. Scott A Irwin (3 out of 20 patents)

7. Joseph DiFonzo (2 out of 2 patents)

8. Michael Louis Nutter (2 out of 2 patents)

9. Robert Birch (2 out of 16 patents)

10. Scot Cunningham (2 out of 2 patents)

11. Dhananjay Bansal (2 out of 8 patents)

12. Nancy Gardner (2 out of 6 patents)

13. Vasudeva Akula (2 out of 3 patents)

14. David M Pelland (2 out of 3 patents)

15. Richard Burk (2 out of 2 patents)

13 patents: Sort by Forward Citations

1. 10055744 - System for closed loop decisionmaking in an automated care system (2018-08-21),

2. 9549065 - System and method for automated customer service with contingent live interaction (2017-01-17),

3. 9414209 - Automatic delivery of messages (2016-08-09),

4. 8918342 - System for closed loop decisionmaking in an automated care system (2014-12-23),

5. 8687793 - System and method for automatic selection of interfaces (2014-04-01),

6. 8638906 - Automated application testing (2014-01-28),

7. 8588398 - Method and system for hierarchy based contact routing (2013-11-19),

8. 8504379 - System and method for improving tuning using user provided satisfaction scores (2013-08-06),

9. 8452668 - System for closed loop decisionmaking in an automated care system (2013-05-28),

10. 8422658 - System and method for the automatic selection of interfaces (2013-04-16),

11. 8379830 - System and method for automated customer service with contingent live interaction (2013-02-19),

12. 8335690 - Method and system for creating natural language understanding grammars (2012-12-18),

13. 8325880 - Automated application testing (2012-12-04),

Company Overview

Convergys Customer Management Delaware LLC specializes in customer management solutions, focusing on enhancing customer experiences through innovative technology and service strategies. The company operates primarily in the telecommunications and technology sectors, providing a range of services including customer support, billing, and analytics. Headquartered in Cincinnati, Ohio, Convergys leverages its expertise to help businesses optimize their customer interactions and improve operational efficiency.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 20 2026

13 Patents

#91 in Cincinnati, OH

#1,008 in Ohio

#23,854 in US

#45,081 in the World

Cincinnati, OH, United States of America

Convergys Customer Management Delaware LLC

Forward Citations = 74

29 inventors:

Dale R Peterson (5 out of 6 patents)

Jayant M Naik (3 out of 7 patents)

Matthew John Yuschik (3 out of 11 patents)

4. Woosung Kim (3 out of 5 patents)

5. Sunil Issar (3 out of 6 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Convergys Customer Management Delaware LLC. Retrieved from https://idiyas.com/company/convergys-customer-management-delaware

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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