Company Filing History:
Years Active: 2013-2017
Title: Innovations by Joseph DiFonzo
Introduction
Joseph DiFonzo is an accomplished inventor based in Sanford, FL (US). He has made significant contributions to the field of automated customer service, holding two patents that reflect his innovative approach to enhancing customer interactions.
Latest Patents
One of his latest patents is titled "System and method for automated customer service with contingent live interaction." This invention aims to strike a balance between customer satisfaction and the cost of providing customer care. By utilizing online interaction classification techniques, the system can assess whether an interaction should transition from automation to live support based on specific measurements, such as a log likelihood ratio. This approach ensures that customer needs are met effectively while managing operational costs.
Career Highlights
Joseph DiFonzo is currently employed at Convergys Customer Management Delaware LLC, where he applies his expertise in customer service automation. His work focuses on developing systems that improve the efficiency and effectiveness of customer interactions.
Collaborations
Some of his notable coworkers include Jayant M Naik and Dale R Peterson, who contribute to the innovative environment at Convergys.
Conclusion
Joseph DiFonzo's contributions to automated customer service demonstrate his commitment to innovation and improving customer experiences. His patents reflect a forward-thinking approach that balances efficiency with customer satisfaction.