Michael Louis Nutter

Title: The Innovations of Michael Louis Nutter

Introduction

Michael Louis Nutter is an accomplished inventor based in Cincinnati, OH. He has made significant contributions to the field of automated customer service, holding two patents that reflect his innovative approach to enhancing customer interactions. His work focuses on balancing customer satisfaction with cost-effective solutions in customer care.

Latest Patents

One of Michael Nutter's latest patents is titled "System and method for automated customer service with contingent live interaction." This invention aims to achieve a balance between customer satisfaction and the costs associated with providing customer care. The system utilizes online interaction classification techniques, employing measurements such as a log likelihood ratio to determine when an interaction should transition from automation to live support. This ensures that customers receive the necessary assistance when required.

Career Highlights

Michael Nutter is currently employed at Convergys Customer Management Delaware LLC, where he applies his expertise in customer service automation. His role involves developing innovative solutions that improve the efficiency and effectiveness of customer interactions. His contributions have been instrumental in advancing the company's capabilities in this area.

Collaborations

Throughout his career, Michael has collaborated with notable colleagues, including Jayant M Naik and Dale R Peterson. These partnerships have fostered a creative environment that encourages the development of groundbreaking ideas and solutions.

Conclusion

Michael Louis Nutter's work in automated customer service exemplifies the impact of innovation in enhancing customer experiences. His patents reflect a commitment to improving service delivery while managing costs effectively. His contributions continue to shape the future of customer care in the industry.