Location History:
- Rockport, MA (US) (2012)
- Dallas, TX (US) (2014)
- Rockport, ME (US) (2012 - 2016)
Company Filing History:
3 out of 42 
2 out of 13 
1 out of 1 Years Active: 2012-2016
Title: The Innovative Contributions of Nancy Gardner
Introduction
Nancy Gardner is a notable inventor based in Rockport, ME (US), recognized for her significant contributions to customer service applications and natural language understanding systems. With a total of six patents to her name, Gardner has made strides in improving customer satisfaction through innovative technological solutions.
Latest Patents
One of her latest patents is titled "System and method for improving tuning using user provided satisfaction scores." This invention provides a method to enhance customer satisfaction by identifying tuning opportunities based on customer feedback. The system compares various components of a customer service application to satisfaction scores obtained from surveys, producing reports that highlight areas needing improvement. Another significant patent is "Method and system for creating natural language understanding grammars." This invention automates the creation of grammars for interactive voice response systems using information from websites, allowing for optimal handling of diverse customer statements in contact environments.
Career Highlights
Throughout her career, Nancy Gardner has worked with prominent companies such as Convergys Customer Management Delaware LLC and Convergys CMG Utah Inc. Her experience in these organizations has contributed to her expertise in customer service technologies and natural language processing.
Collaborations
Nancy has collaborated with talented individuals in her field, including Dhananjay Bansal and Kristie Goss. These partnerships have likely enriched her work and led to innovative solutions in her projects.
Conclusion
Nancy Gardner's contributions to the fields of customer service applications and natural language understanding are noteworthy. Her patents reflect a commitment to enhancing user experiences and improving service efficiency. Through her innovative work, Gardner continues to influence the technology landscape positively.