The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 27, 2014
Filed:
Nov. 16, 2012
Convergys Customer Management Delaware Llc, Cincinnati, OH (US);
Dhananjay Bansal, Cambridge, MA (US);
Nancy Gardner, Dallas, TX (US);
Chang-Qing Shu, Orlando, FL (US);
Kristie Goss, Sylacauga, AL (US);
Matthew Yuschik, Cincinnati, OH (US);
Sunil Issar, Ashburn, VA (US);
Woosung Kim, Lexington, MA (US);
Jayant M. Naik, Mason, OH (US);
Convergys CMG Utah Inc., Salt Lake City, UT (US);
Abstract
Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.