For the Inventor, By the Inventor

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Salt Lake City, UT, United States of America

Convergys Cmg Utah Inc.

USPTO Granted Patents = 42

% Expired Patents = 4.8

CIPO Patents = 2

Forward Citations = 2,146

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96 inventors (with patents filed for the assignee):

Gordon F Scherer (7 out of 14 patents)

Scott A Irwin (7 out of 20 patents)

Stephen DeWayne Weagraff (7 out of 16 patents)

4. Robert Birch (6 out of 16 patents)

5. Dhananjay Bansal (3 out of 8 patents)

6. Nancy Gardner (3 out of 6 patents)

7. Sunil Issar (3 out of 6 patents)

8. Joseph Paul Lupo (3 out of 10 patents)

9. Ahmed Gheith (2 out of 53 patents)

10. Jayant M Naik (2 out of 7 patents)

11. Matthew John Yuschik (2 out of 11 patents)

12. William Chan (2 out of 19 patents)

13. Charles Erickson (2 out of 11 patents)

14. Jeffrey M Miller (2 out of 8 patents)

15. Woosung Kim (2 out of 5 patents)

Core Competencies:

Natural Language Understanding

Machine Learning

E-Care

Interactive Voice Response

Data Validation

Customer Care

Call Processing

User Interface

Performance Monitoring

Recommendation Systems

Electronic Business Systems

Caller Information Management

42 patents: Sort by Forward Citations

1. 8738384 - Method and system for creating natural language understanding grammars (2014-05-27),

2. 8260619 - Method and system for creating natural language understanding grammars (2012-09-04),

3. 8200610 - System and method for supporting the utilization of machine learning (2012-06-12),

4. 8200527 - Method for prioritizing and presenting recommendations regarding organizaion's customer care capabilities (2012-06-12),

5. 8166460 - System and method for analyzing HTTP sessions (2012-04-24),

6. 8145713 - System and method for dispensing E-care (2012-03-27),

7. 8139755 - System and method for the automatic selection of interfaces (2012-03-20),

8. 8126723 - System and method for improving tuning using caller provided satisfaction scores (2012-02-28),

9. 8096809 - System and method for automated end-user support (2012-01-17),

10. 8024406 - System and method for dispensing e-Care (2011-09-20),

11. 8023637 - Method and system for hierarchy based contact routing (2011-09-20),

12. 7885820 - Expert system supported interactive product selection and recommendation (2011-02-08),

13. 7881285 - Extensible interactive voice response (2011-02-01),

14. 7809663 - System and method for supporting the utilization of machine language (2010-10-05),

15. 7770786 - System and method for value creation (2010-08-10),

Company Overview

Convergys Cmg Utah Inc., based in Salt Lake City, UT, specializes in advanced customer care solutions leveraging cutting-edge technologies. The company focuses on natural language understanding and machine learning to enhance customer interactions and streamline service delivery. Its expertise extends to HTTP session analysis, e-care dispensing, and interactive voice response systems, ensuring efficient and secure digital content management. Convergys is dedicated to improving data validation processes, positioning itself as a leader in the customer service technology landscape.

Profile summary synthesized from public USPTO records and patent filings.

Company Badge

USPTO Data Jan 1 1976 - Oct 20 2026

42 Patents

#29 in Salt Lake City, UT

#94 in Utah

#8,266 in US

#16,374 in the World

Salt Lake City, UT, United States of America

Convergys Cmg Utah Inc.

Forward Citations = 2,146

96 inventors:

Gordon F Scherer (7 out of 14 patents)

Scott A Irwin (7 out of 20 patents)

Stephen DeWayne Weagraff (7 out of 16 patents)

4. Robert Birch (6 out of 16 patents)

5. Dhananjay Bansal (3 out of 8 patents)

IDiyas Innovation Intelligence. (2026). Company Patent Portfolio: Convergys Cmg Utah Inc.. Retrieved from https://idiyas.com/company/convergys-cmg-utah

Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile

Data Sources: USPTO Patent Grant XML, Patent Center, EPO & CIPO • Normalized by IDiyas Innovation Graph. Methodology & provenance architecturePlease report any incorrect information to [email protected]

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