Location History:
- Cambridge, MA (US) (2012 - 2016)
- Reston, VA (US) (2012 - 2016)
Company Filing History:
3 out of 42 
2 out of 1,422 
2 out of 13 Years Active: 2012-2016
Title: Dhananjay Bansal: Innovator in Customer Satisfaction and Acoustic Technology
Introduction
Dhananjay Bansal is a notable inventor based in Reston, VA (US), with a remarkable portfolio of eight patents. His work primarily focuses on enhancing customer satisfaction through innovative systems and methods, as well as advancements in acoustic technology.
Latest Patents
One of his latest patents is titled "System and method for improving tuning using user provided satisfaction scores." This invention provides a way to enhance customer satisfaction with a customer service application by identifying tuning opportunities based on customer satisfaction scores. The system compares portions of the customer service application to scores obtained from customer satisfaction surveys. The comparisons statistically reveal which portions correlate with low customer satisfaction scores, producing a report that identifies these areas for potential improvement.
Another significant patent is "Methods and apparatus for unsupervised wakeup with time-correlated acoustic events." This invention involves methods and apparatus for the unsupervised wakeup of a device. It includes receiving acoustic events at different times and determining their correlation based on specific thresholds. This technology aims to improve the efficiency of device wakeup processes.
Career Highlights
Dhananjay has worked with prominent companies such as Convergys Cmg Utah Inc. and Nuance Communications, Inc. His experience in these organizations has contributed to his expertise in customer service applications and acoustic technologies.
Collaborations
Throughout his career, Dhananjay has collaborated with talented individuals, including Nancy Gardner and Kristie Goss. These collaborations have likely enriched his innovative endeavors and contributed to his success as an inventor.
Conclusion
Dhananjay Bansal is a distinguished inventor whose contributions to customer satisfaction and acoustic technology have made a significant impact. His innovative patents reflect his commitment to improving user experiences and advancing technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.