Kevin T Collins

Title: Kevin T Collins: Innovating Contact Center Solutions

Introduction

Kevin T Collins, an accomplished inventor residing in Roseville, CA, has made significant strides in the realm of contact center technology. With a remarkable portfolio of eight patents, Collins has been dedicated to developing innovative solutions that enhance the efficiency and effectiveness of contact center operations.

Latest Patents

Among Collins' latest inventions are two notable patents that illustrate his expertise in the field. The first patent, titled "Contact Center Routing Using Characteristic Mapping," presents an apparatus that efficiently selects contact center resources. This invention utilizes a processor and memory to obtain user characteristics, mapping them onto a spatial map to determine optimal resource allocation based on user profiles.

The second patent, "Use of Intelligent Directed Broadcast in Contact Center Solutions," describes a method for improving contact handling in call centers. By forming a resource set based on expressed needs of incoming contacts and sending directed broadcast messages to the appropriate resources, Collins' innovative approach aims to streamline customer service processes.

Career Highlights

Kevin T Collins has held notable positions in major technology firms, including Cisco Technology, Inc. and Aspect Telecommunications Corporation. His experiences in these companies have allowed him to refine his skills and contribute valuable advancements in telecommunications and customer service technologies.

Collaborations

Collins has worked alongside talented individuals, such as Kenneth Jordan and Lawrence E Johnson. These collaborations have further enriched his knowledge and fostered an environment of innovation, enabling the development of groundbreaking inventions in the contact center space.

Conclusion

Throughout his career, Kevin T Collins has demonstrated a commitment to enhancing contact center operations through innovative solutions. His dedication to research and development has yielded several patents that continue to shape the industry, solidifying his status as a prominent inventor in the field of telecommunications and customer service technology.