The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 02, 1999
Filed:
May. 05, 1997
Ann Corduroy, St. Albans, GB;
Rosemary Glavin, San Francisco, CA (US);
Kevin T Collins, Roseville, CA (US);
Felix F Khouri, San Jose, CA (US);
Aspect Telecommunications Corporation, San Jose, CA (US);
Abstract
A system is provided for allocating resources in a call center. The system identifies a record associated with a resource in the call center. The record includes an attribute associated with the operation of the resource. The system controls the operation of the resource in response to the attribute contained in the record associated with the resource. The record associated with the resource is modified in response to a resource change request. The resource change request may be generated by a host coupled to the call center or by a device contained within the call center. The modified record provides a different set of permitted activities for the associated resource. A particular record may contain multiple attributes associated with the operation of the resource.