This inventor holds 1 USPTO granted patent. Top assignee: Aspect Telecommunications Corporation. Active years: 1999.
Company Filing History:
Years Active: 1999
Title: Ann Corduroy: Innovator in Call Center Resource Allocation
Introduction
Ann Corduroy is a notable inventor based in St. Albans, GB. She has made significant contributions to the field of call center operations through her innovative patent. Her work focuses on improving the efficiency of resource allocation in call centers, which is crucial for enhancing customer service and operational effectiveness.
Latest Patents
Ann Corduroy holds a patent for a "Method and apparatus for allocating resources in a call center." This system identifies a record associated with a resource in the call center, which includes an attribute related to the operation of that resource. The system is designed to control the operation of the resource based on the attribute contained in the record. Additionally, the record can be modified in response to a resource change request, allowing for a dynamic adjustment of permitted activities for the associated resource.
Career Highlights
Ann Corduroy is currently employed at Aspect Telecommunications Corporation, where she applies her expertise in resource management and technology. Her innovative approach has positioned her as a key player in the development of solutions that enhance call center operations.
Collaborations
Some of her coworkers include Rosemary Glavin and Kevin T Collins, who contribute to the collaborative environment at Aspect Telecommunications Corporation. Their teamwork fosters innovation and drives the development of effective solutions in the telecommunications industry.
Conclusion
Ann Corduroy is a pioneering inventor whose work in call center resource allocation has made a significant impact on the industry. Her patent reflects her commitment to improving operational efficiency and customer service in telecommunications.