Rosemary Glavin

Title: Innovations by Rosemary Glavin

Introduction

Rosemary Glavin is a notable inventor based in San Francisco, CA. She has made significant contributions to the field of technology, particularly in transaction processing and call center resource management. With a total of two patents to her name, her work showcases her innovative spirit and technical expertise.

Latest Patents

One of her latest patents is titled "Method and apparatus for compiling transaction processing workflows." This invention provides a system, method, and article of manufacture for compiling visual primitives of a transaction flow used by a transaction processing system. The visual primitives are compiled into multiple routing instructions, which are stored in a routing table. These instructions are then provided to the transaction processing system and stored in a database. The routing table is converted into the native language of the transaction processing system, allowing for efficient access and display of the transaction flow.

Another significant patent is "Method and apparatus for allocating resources in a call center." This system identifies a record associated with a resource in the call center, including attributes related to the operation of that resource. The system controls the operation of the resource based on these attributes and modifies the record in response to resource change requests. This innovation enhances the management of resources within call centers, improving operational efficiency.

Career Highlights

Rosemary has worked with prominent companies such as Aspect Telecommunications Corporation and Aspect Communications Corporation. Her experience in these organizations has allowed her to develop and refine her innovative ideas, contributing to advancements in technology.

Collaborations

Throughout her career, Rosemary has collaborated with talented individuals, including Ann Corduroy and Kevin T Collins. These collaborations have fostered a creative environment that has led to the development of her impactful inventions.

Conclusion

Rosemary Glavin's contributions to technology through her patents demonstrate her commitment to innovation and problem-solving. Her work in transaction processing and call center resource management highlights her ability to create systems that enhance operational efficiency. Rosemary's achievements serve as an inspiration for future inventors in the field.