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For the Inventor, By the Inventor

San Jose, CA, United States of America

Aspect Communications Corporation


USPTO Granted Patents = 49


Trademarks = 1

Forward Citations = 3,242

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87 inventors (with patents filed for the assignee):

goldMedal Janardhanan Jawahar (8 out of 23 patents)

silverMedal Venkatachari Dilip (8 out of 24 patents)

bronzeMedal Kevin J McPartlan (5 out of 9 patents)

4.  Edward Komissarchik (4 out of 13 patents)

5.  Lauren O'Brien (4 out of 4 patents)

6.  Gary Sorensen (4 out of 4 patents)

7.  Jason Ehrlich (4 out of 4 patents)

8.  Robert Chastain Hayes (3 out of 4 patents)

9.  John Rafter (3 out of 4 patents)

10.  Glen Kazumi Okita (3 out of 6 patents)

11.  Michael A Chack (3 out of 4 patents)

12.  Robert H Joyce (3 out of 6 patents)

13.  Katherine McElroy (3 out of 3 patents)

14.  David Glassman (3 out of 3 patents)

15.  Gary E Barnett (3 out of 3 patents)


Core Competencies:
Automated Task Management
Data Accumulation
Workflow Information Display
Media-Specific Interaction Control
Real-Time Transaction Routing
Telephony System
Dynamic Resource Allocation
Transaction Processing Workflows
Computer Telephony Integration
User Profile Management
Call Management Systems
Agent Script Generation

49 patents:

1. 7406515 - System and method for automated and customizable agent availability and task assignment management (2008-07-29),
2. 7228281 - Method and process for accumulating and summarizing data for defined time intervals within a customer interaction system (2007-06-05),
3. 7221377 - Apparatus and method for collecting and displaying information in a workflow system (2007-05-22),
4. 7215758 - Generating media-specific interaction control programs (2007-05-08),
5. 7190774 - User invoked directed outdial method and apparatus (2007-03-13),
6. 7136475 - Call Management system with call control from user workstation computers (2006-11-14),
7. 7043007 - System and method to allocate transactions (2006-05-09),
8. 6944677 - Common user profile server and method (2005-09-13),
9. 6931112 - User invoked directed outdial method and apparatus (2005-08-16),
10. 6925633 - Method and apparatus for automating testing of java beans (2005-08-02),
11. 6889222 - Method and an apparatus for providing personalized service (2005-05-03),
12. 6850613 - Customer service request allocations based upon real-time data and forecast data (2005-02-01),
13. 6813636 - Method and apparatus for routing a transaction within a network environment (2004-11-02),
14. 6798766 - Network transfer system (2004-09-28),
15. 6785379 - Call management system with call control form user workstation computers (2004-08-31),
Aspect Communications Corporation is a global provider of customer contact and workforce optimization solutions. With a focus on delivering exceptional customer experiences and improving operational efficiency, Aspect offers a range of products including cloud-based contact center solutions, workforce management software, and analytics tools. With over 40 years of experience, Aspect has helped thousands of companies across various industries to enhance their customer engagement strategies and drive business success.
This text is generated by artificial intelligence and may not be accurate.

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USPTO Data Jan 1 1976 - Jan 13 2026

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49 Patents

#177 in San Jose, CA

#1,642 in California

#6,924 in US

#13,901 in the World

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San Jose, CA, United States of America

Aspect Communications Corporation

Forward Citations = 3,242

87 inventors:

goldMedal Janardhanan Jawahar (8 out of 23 patents)

silverMedal Venkatachari Dilip (8 out of 24 patents)

bronzeMedal Kevin J McPartlan (5 out of 9 patents)

4.  Edward Komissarchik (4 out of 13 patents)

5.  Lauren O'Brien (4 out of 4 patents)

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