The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 29, 2008
Filed:
Jun. 27, 2000
Robert H. Joyce, San Jose, CA (US);
Munisekaran Madhipatla, Santa Clara, CA (US);
Allan Michael Moore, North Vancouver, CA;
Rick A. Perotti, Morgan Hill, CA (US);
Robert H. Joyce, San Jose, CA (US);
Munisekaran Madhipatla, Santa Clara, CA (US);
Allan Michael Moore, North Vancouver, CA;
Rick A. Perotti, Morgan Hill, CA (US);
Aspect Communications, San Jose, CA (US);
Abstract
A system and method for blending tasks received from a plurality of media switches. The method comprises receiving a plurality of task data indicating a plurality of tasks and a plurality of agent data indicating a plurality of agents. The task data and the agent data are stored in a database system. Tasks are assigned to the agents according to workflows. The system comprises a blending engine coupled to a plurality of media switches and a plurality of agent workstations coupled to the blending engine. The blending engine receives a plurality of task data from the media switches. The agent workstations provide a plurality of agent data to the blending engine. The blending engine provides a plurality of task assignments to the agent workstations according to workflows.