Company Filing History:
3 out of 49 
1 out of 30,963 
1 out of 7 Years Active: 1987-2008
Title: **Robert H. Joyce: A Pioneer in Call Processing Innovations**
Introduction
Robert H. Joyce, based in San Jose, CA, is an accomplished inventor recognized for his contributions to the field of telecommunications and call processing technologies. With a total of 6 patents to his name, Joyce has been instrumental in developing systems that optimize agent availability and enhance call identification processes.
Latest Patents
One of Joyce's notable patents is the "System and method for automated and customizable agent availability and task assignment management." This innovative solution involves a sophisticated method for blending tasks from various media switches. By receiving task data and agent data, this system intelligently assigns tasks to agents according to established workflows, thereby improving operational efficiency. Additionally, he holds a patent for the "Method and apparatus for universal call identification," which outlines a method for maintaining information about calls. This invention creates a universal identification for each call, maintaining a record of multiple call segments throughout the communication process.
Career Highlights
Throughout his career, Robert H. Joyce has worked for leading technology firms, including Aspect Communications Corporation and GM Global Technology Operations LLC. His tenure at these organizations allowed him to develop technologies that enhanced communication systems and improved user experiences.
Collaborations
Joyce has collaborated with notable peers in the industry, including Steven Hardy and Jason Ehrlich. Together, they have worked on projects aimed at advancing call processing technology and making it more efficient for users and companies alike.
Conclusion
Robert H. Joyce's ingenuity in the realm of telecommunications has solidified his status as a leading inventor in the field. His impactful patents and collaborations continue to shape the industry, and his work remains a significant contribution to the innovation landscape of call processing technology.
Inventor’s Patent Attorneys refers to legal professionals with specialized expertise in representing inventors throughout the patent process. These attorneys assist inventors in navigating the complexities of patent law, including filing patent applications, conducting patent searches, and protecting intellectual property rights. They play a crucial role in helping inventors secure patents for their innovative creations.