Rick A Perotti

Title: The Innovative Contributions of Rick A Perotti

Introduction

Rick A Perotti is a notable inventor based in Morgan Hill, California. He has made significant contributions to the field of technology, particularly in the area of automated systems. His work focuses on enhancing the efficiency of task management through innovative solutions.

Latest Patents

Rick A Perotti holds a patent for a "System and method for automated and customizable agent availability and task assignment management." This invention presents a system and method for blending tasks received from a plurality of media switches. The method involves receiving a variety of task data indicating multiple tasks and agent data indicating several agents. Both task and agent data are stored in a database system, allowing for efficient task assignment according to established workflows. The system features a blending engine connected to various media switches and agent workstations, facilitating seamless communication and task management.

Career Highlights

Rick A Perotti is associated with Aspect Communications Corporation, where he has contributed to the development of advanced communication technologies. His innovative approach has led to the creation of systems that improve operational efficiency and enhance user experience.

Collaborations

Throughout his career, Rick has collaborated with talented individuals such as Robert H Joyce and Munisekaran Madhipatla. These partnerships have fostered a creative environment that encourages the development of groundbreaking technologies.

Conclusion

Rick A Perotti's contributions to the field of automated task management exemplify the impact of innovation in technology. His patent and work at Aspect Communications Corporation highlight his commitment to improving efficiency in communication systems.