Allan Michael Moore

Title: Innovations by Allan Michael Moore

Introduction

Allan Michael Moore is an accomplished inventor based in Vancouver, Canada. He has made significant contributions to the field of automated task management systems. His innovative approach has led to the development of a unique patent that enhances the efficiency of agent availability and task assignment.

Latest Patents

Allan Michael Moore holds a patent for a "System and method for automated and customizable agent availability and task assignment management." This invention focuses on blending tasks received from various media switches. The method involves receiving multiple task data indicating various tasks and agent data indicating numerous agents. Both task and agent data are stored in a database system. Tasks are assigned to agents based on predefined workflows. The system includes a blending engine connected to multiple media switches and agent workstations. The blending engine receives task data from the media switches and provides task assignments to the agent workstations according to the established workflows. This innovative system streamlines the task management process, making it more efficient.

Career Highlights

Allan Michael Moore is associated with Aspect Communications Corporation, where he applies his expertise in developing advanced communication solutions. His work has significantly impacted the way organizations manage tasks and agent availability.

Collaborations

Some of Allan's notable coworkers include Robert H Joyce and Rick A Perotti. Their collaboration has contributed to the success of various projects within the company.

Conclusion

Allan Michael Moore's innovative contributions to automated task management systems demonstrate his commitment to enhancing efficiency in communication technologies. His patent reflects a significant advancement in the field, showcasing his expertise and dedication to innovation.