The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2006
Filed:
Feb. 01, 2005
Kevin Mcpartlan, San Jose, CA (US);
Edward Komissarchik, San Jose, CA (US);
Lauren O'brien, Redwood City, CA (US);
Robert Hayes, Nashville, TN (US);
Katherine Mcelroy, Nashville, TN (US);
John Rafter, Nashville, TN (US);
Gary Sorensen, San Jose, CA (US);
David Glassman, San Jose, CA (US);
Kevin McPartlan, San Jose, CA (US);
Edward Komissarchik, San Jose, CA (US);
Lauren O'Brien, Redwood City, CA (US);
Robert Hayes, Nashville, TN (US);
Katherine McElroy, Nashville, TN (US);
John Rafter, Nashville, TN (US);
Gary Sorensen, San Jose, CA (US);
David Glassman, San Jose, CA (US);
Aspect Communications Corporation, San Jose, CA (US);
Abstract
A method to determine transaction distribution among a plurality of transaction processing systems may include calculating estimated handling resources for each of the plurality of transaction processing systems based upon measured actual handling resources and identified scheduled handling resources. Transaction allocations may be determined for each of the transaction processing systems based upon the estimated handling resources.