Kevin J McPartlan

Title: The Innovative Contributions of Kevin J. McPartlan

Introduction

Kevin J. McPartlan, an accomplished inventor based in Saratoga, CA, has made significant strides in the field of digital multimedia technology. With a remarkable portfolio of nine patents to his name, he has demonstrated a persistent commitment to innovation and technological advancement.

Latest Patents

Among his latest patents, the "Digital Multimedia Contact Center" is noteworthy. This invention introduces a tiered service model for digital multimedia contact centers, which intelligently assigns incoming contacts to service tiers based on specific routing criteria tied to the media type of the contact. The system not only efficiently manages these contacts through media routers but also incorporates a workflow engine that optimizes agent allocation and task management.

Another groundbreaking patent is the "Automatic Management of the Visual Space While Performing a Task." This invention features a graphical user interface designed for agents’ desktops. It automatically displays managed applications according to predefined workflows while allowing agents manual control over the display. This dual access ensures that agents can handle their tasks efficiently without being restricted in their application usage, ultimately enhancing productivity.

Career Highlights

Throughout his career, Kevin has worked with notable companies such as Aspect Communications Corporation and Intervoice, Inc. His extensive experience in these firms has allowed him to refine his inventions and implement innovative solutions within the communication technology sector.

Collaborations

Kevin has collaborated with skilled professionals in the industry, including coworkers Edward Komissarchik and Lauren O'Brien. Their combined expertise has contributed to the successful development and implementation of cutting-edge technologies that push the boundaries of digital communication.

Conclusion

Kevin J. McPartlan's contributions to the field of digital multimedia technology through his innovative patents illustrate his role as a forward-thinking inventor. His work not only enhances service efficiency in contact centers but also paves the way for improved user experiences in technology interfaces. As he continues to develop new ideas, Kevin remains a pivotal figure in the landscape of innovation.