The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 01, 2010
Filed:
Feb. 28, 2007
Kenneth D. Jordan, Groton, MA (US);
Lawrence Johnson, Sudbury, MA (US);
Kevin Collins, Roseville, CA (US);
Michael P. Lepore, Marlborough, MA (US);
Paul Schechinger, Londonderry, NH (US);
Kenneth D. Jordan, Groton, MA (US);
Lawrence Johnson, Sudbury, MA (US);
Kevin Collins, Roseville, CA (US);
Michael P. Lepore, Marlborough, MA (US);
Paul Schechinger, Londonderry, NH (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a method can include: (i) receiving a new contact in a contact center, where the new contact includes an expressed need; (ii) forming a resource set in response to the expressed need of the new contact, where the resource set includes one or more prospective resources; and (iii) sending a broadcast message to each of the prospective resources in the resource set.