Company Filing History:
Years Active: 1995-2015
Title: The Innovations of Paul Robert Schechinger
Introduction
Paul Robert Schechinger is a notable inventor based in Londonderry, NH (US), recognized for his contributions to contact center technology. With a total of five patents to his name, Schechinger has developed innovative solutions that enhance the efficiency and effectiveness of contact centers.
Latest Patents
Among his latest patents is the "Contact center routing using characteristic mapping." This invention provides an apparatus for selecting contact center resources, which includes a memory and a processor in communication with the memory. The memory contains computer code that is executable with the processor, designed to obtain user characteristics, map a user point on a spatial map, and determine distances between user points and resource spatial points. Another significant patent is "Intelligent overload control for contact center." This invention addresses overload conditions at contact centers by determining a contact evaluation metric that assesses the value of a contact. Based on this evaluation, actions are determined to either service high-value contacts or gap low-value ones.
Career Highlights
Schechinger has worked with prominent companies in the technology sector, including Cisco Technology, Inc. and Summa Four, Inc. His experience in these organizations has contributed to his expertise in developing innovative solutions for contact centers.
Collaborations
Throughout his career, Schechinger has collaborated with talented individuals such as Michael Paul Lepore and Kenneth Jordan. These partnerships have likely fostered a creative environment that has led to the development of his patents.
Conclusion
Paul Robert Schechinger's work in contact center technology showcases his innovative spirit and dedication to improving communication systems. His patents reflect a deep understanding of user needs and operational efficiency, making significant contributions to the field.