The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 15, 2015
Filed:
Nov. 18, 2008
Kenneth Jordan, Groton, MA (US);
Michael Paul Lepore, Marlborough, MA (US);
Paul Robert Schechinger, Londonderry, NH (US);
Kevin Collins, Roseville, CA (US);
Rick Whitesel, Nashua, NH (US);
Lawrence E. Johnson, Sudbury, MA (US);
Victor L. Voydock, Newton, MA (US);
Kenneth Jordan, Groton, MA (US);
Michael Paul Lepore, Marlborough, MA (US);
Paul Robert Schechinger, Londonderry, NH (US);
Kevin Collins, Roseville, CA (US);
Rick Whitesel, Nashua, NH (US);
Lawrence E. Johnson, Sudbury, MA (US);
Victor L. Voydock, Newton, MA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
An apparatus for selecting contact center resources is provided. The apparatus includes a memory and a processor in communication with the memory. The memory includes computer code executable with the processor. The computer code is configured to obtain one or more user characteristics; map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, the user point being located at a point that spatially defines the one or more user characteristics; and determine a first distance between the user point and the first resource spatial point.