Company Filing History:
Years Active: 2006-2015
Title: Innovations of Kenneth Jordan
Introduction
Kenneth Jordan is an accomplished inventor based in Groton, Massachusetts. He has made significant contributions to the field of contact center technology, holding a total of seven patents. His work focuses on improving the efficiency and effectiveness of contact center operations.
Latest Patents
One of Kenneth's latest patents is titled "Contact center routing using characteristic mapping." This invention provides an apparatus for selecting contact center resources. The apparatus includes a memory and a processor that communicates with the memory. The memory contains computer code that is executable with the processor. This code is designed to obtain user characteristics, map a user point on a spatial map, and determine the distance between the user point and the resource spatial point.
Another notable patent is "Intelligent overload control for contact center." This invention addresses overload conditions at contact centers. It determines a contact evaluation metric for connections, evaluating the value of a contact. Based on this metric, actions are determined for servicing contacts, ensuring that high-value contacts receive appropriate attention while managing lower-value contacts effectively.
Career Highlights
Kenneth Jordan is currently employed at Cisco Technology, Inc., where he continues to innovate in the realm of contact center solutions. His work has had a profound impact on how contact centers operate, enhancing both customer experience and operational efficiency.
Collaborations
Throughout his career, Kenneth has collaborated with notable colleagues, including Paul Robert Schechinger and Khaled A Gouda. These partnerships have contributed to the development of advanced technologies in the contact center industry.
Conclusion
Kenneth Jordan's contributions to contact center technology through his patents demonstrate his commitment to innovation and improvement in this field. His work continues to influence how contact centers manage resources and evaluate customer interactions.