The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 13, 2013
Filed:
Sep. 04, 2008
Applicants:
Kenneth Jordan, Groton, MA (US);
Khaled A. Gouda, Shrewsbury, MA (US);
Soufiane Houri, Boston, MA (US);
Inventors:
Kenneth Jordan, Groton, MA (US);
Khaled A. Gouda, Shrewsbury, MA (US);
Soufiane Houri, Boston, MA (US);
Assignee:
Cisco Technology, Inc., San Jose, CA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2006.01); G06Q 10/06 (2012.01);
U.S. Cl.
CPC ...
G06Q 10/06 (2013.01); G06Q 10/063 (2013.01); G06Q 10/0639 (2013.01); G06Q 10/067 (2013.01);
Abstract
A contact center or enterprise communication system is provided. The system includes a first contact associated with a first task offer; one or more resources operable to accept the first task offer; and a contact center or enterprise communication system operable to determine a broadcast group of the one or more resources as a function of an acceptance factor for one or more of the resources.