Victor L Voydock

Title: Victor L Voydock: Innovator in Contact Center Technology

Introduction

Victor L Voydock is a notable inventor based in Newton, MA, who has made significant contributions to the field of contact center technology. With a focus on enhancing user experience through innovative solutions, Voydock has developed a unique patent that addresses the challenges faced by contact centers.

Latest Patents

Voydock holds a patent for "Contact center routing using characteristic mapping." This invention provides an apparatus for selecting contact center resources. The apparatus includes a memory and a processor in communication with the memory. The memory contains computer code that is executable with the processor. This code is designed to obtain one or more user characteristics, map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, and determine a first distance between the user point and the first resource spatial point.

Career Highlights

Victor L Voydock is currently employed at Cisco Technology, Inc., where he continues to innovate and contribute to the development of advanced contact center solutions. His work focuses on improving the efficiency and effectiveness of resource allocation in contact centers.

Collaborations

Some of his notable coworkers include Kenneth Jordan and Michael Paul Lepore, who collaborate with Voydock on various projects within the company.

Conclusion

Victor L Voydock's contributions to contact center technology through his innovative patent demonstrate his commitment to enhancing user experience and resource management. His work at Cisco Technology, Inc. continues to influence the industry positively.